BUSINESSChatbaseAI customer service
The customer asks at 11 pm. The answer comes at 11 pm.
Chatbase is a builder for AI customer service: give it your website, FAQs and documents, and it answers customer questions in a chat on your site, on WhatsApp or Instagram – around the clock. Tricky cases go to you.
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- Website, WhatsApp, Instagram
- Trained on your content
- No coding
Before / after
The same questions – without answering them over and over.
Before
Delivery time? Returns? Opening hours?
The same questions every day via email, WhatsApp and Instagram. You answer them in the evening, when you should be off.
With the tool
The agent answers, you handle the exceptions
Chatbase answers standard questions from your own content and passes anything unusual to you.
What it looks like
How a conversation goes
The agent only answers from the content you give it. What it doesn’t know, it should hand over – you set that in the rules.
Can I still exchange the jacket in size M? I bought it three weeks ago.
Agent answersExchanges are possible for 30 days after delivery, so yes. Here’s the link to the return form – shall I send you the address too?
Who it’s for
For solo businesses and small companies with lots of repeat questions.
A great fit if you …
- run an online shop, practice or service business with many standard questions,
- get inquiries via website, WhatsApp or Instagram,
- have good FAQs or info pages the agent can learn from,
- check the answers regularly in the first weeks.
Probably not if you …
- only get a few inquiries a week,
- have no written info the agent can use,
- want a free solution – Chatbase is subscription-only.
What it does
What Chatbase does
- Your content – learns from your website, documents and FAQs.
- Many channels – website chat, WhatsApp, Messenger, Instagram, Slack, email.
- Actions – e.g. look up order status or offer appointments (depending on plan and setup).
- Handoff – passes conversations to a human.
- Integrations – Shopify, WordPress, Calendly; Stripe, HubSpot, Zendesk from Basic.
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Pricing
No free plan, but 7 days to try
Hobby
$32per month annually · $40 monthly
700 message credits per month, 1 agent, website, WhatsApp, Instagram, Shopify.
Try Hobby AdBasic
$120per month annually · $150 monthly
4,000 credits, more actions, API, CRM and helpdesk integrations.
Business
$400per month annually · $500 monthly
15,000 credits, more team members and features.
Prices in USD plus tax, per chatbase.co/pricing as of November 4, 2026. Every plan has a 7-day trial. Add-ons cost extra, e.g. removing “Powered by Chatbase” is $99/month.
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Up and running in 3 steps
- 01
Start the trial
Sign up via the button and start the 7-day trial.
- 02
Feed it your content
Add your website URL, FAQs and key documents, and set rules for handoffs.
- 03
Test it yourself, then go live
Ask ten real customer questions. Only add the chat widget once the answers are right.
FAQ
What is Chatbase?
A builder for AI customer service agents. You train the agent on your own content and use it on your website, WhatsApp, Instagram and other channels.
Is Chatbase free?
No, it’s subscription-only with a 7-day trial. The Hobby plan is $40 per month or $32 per month billed annually (as of November 2026).
What do users criticize?
Easy setup is often praised. Criticism mainly concerns billing, support and cost at high message volumes.
Who makes Chatbase?
Chatbase Inc. According to its website, more than 10,000 brands use it.
Luigi Lugmayr – founder of I4U, in marketing and digital since the 90s, most recently CMO for seven years. I feature AI tools that save time in everyday work. I check features and pricing directly with each vendor. This is an overview, not a long-term test.
Sources: chatbase.co/pricing (retrieved Nov 4, 2026), chatbase.co
Test it with your ten most common customer questions.
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